Notice of Rights Under Title VI for Lend A Hand of Boulder City

Lend A Hand operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Lend A Hand of Boulder City.

For more information on Lend A Hand’s civil rights program, and the procedures to file a complaint, contact (702) 294-2363, email, or visit our office at 801 Adams Blvd., Cottage 3, Boulder City, NV 89005.

A complainant may file a complaint directly with the Regional Transportation Commission of Southern Nevada (RTC) – Customer Service Manager, 600 S. Grand Central Parkway, Suite 350, Las Vegas, Nevada 89106 OR with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

If information is needed in another language, contact RTC – Customer Service Manager, 600 S. Grand Central Parkway, Suite 350, Las Vegas, Nevada 89106

Complaint Procedures

This document outlines the Title VI complaint procedures related to providing programs, services, and benefits. However, it does not deny the complainant the right to file formal complaints with the Nevada Department of Transportation, the Secretary of the US Department of Transportation, Equal Employment Opportunity Commission (EEOC), Federal Highway Administration (FHWA), Federal Transit Administration (FTA), or to seek private counsel for complaints alleging discrimination, intimidation or retaliation of any kind that is prohibited by law.

Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color or national origin be excluded from, be denied the benefits of, or be subjected to discrimination, under any program or activity receiving federal financial assistance.


  1. Any person who believes that they have been subjected to discrimination may file a written complaint with the Regional Transportation Commission of Southern Nevada. Federal and State law requires complaints to be filed within one-hundred eighty (180) calendar days of the last alleged incident.
  2. The complainant may download the complaint form from this webpage by clicking here or requesting the form from the Lend A Hand office. The complainant may also submit a written statement that contains all of the information identified in Section 3 a through f below.
  3. The complaint will include the following information:
    1. Name, address, and telephone number of the complainant.
    2. The basis of the complaint: i.e., race, color, national origin, sex, elderly or disables.
    3. The date or dates on which the alleged discriminatory event or events occurred.
    4. The nature of the incident that led the complainant to feel discrimination was a factor.
    5. Names, addresses and telephone numbers of persons who may have knowledge of the event.
    6. Other agencies or courts where complaint may have been filed and a contact name.
    7. Complainant’s signature and date.
    8. If the complainant is unable to write a complaint, office staff will assist the complainant.
    9. The complaint may be sent to the following address: Lend A Hand of Boulder City, PO Box 60670, Boulder City, Nevada 89006. Phone: (702) 294-2363.
    10. The complaint may be sent via email to Shannon Eckman at
    11. Complainants have the right to complain directly to the appropriate county or federal agency however, they must do so within one-hundred eighty (180) calendar days of the last alleged incident.
  4. Lend A Hand will begin an investigation within fifteen (15) working days of receipt of a complaint.
  5. Lend A Hand will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed to investigate the complaint. If the complainant fails to provide the requested information in a timely basis, Lend A Hand may administratively close the complaint.
  6. Lend A Hand will complete the investigation within ninety (90) days of receipt of the complaint. A written investigation report will be prepared by the director.  The report shall include a summary description of the incident, findings, and recommendations for disposition.
  7. Lend A Hand’s director will issue a closing letter and an exit interview will be provided to the complainant. The respondent will also receive a copy of the closing letter.  Each will have five (5) working days from receipt of the report to respond.  If either party responds negatively or has additional information to provide, an informal meeting will be arranged by the director.  If neither party responds, the complaint will be closed.
  8. The investigation report with recommendations and corrective actions taken will be forwarded to the RTC of Southern Nevada, the complainant, and the respondent.
  9. Lend A Hand will advise complainants of their appeal rights to the RTC of Southern Nevada.