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FAQ2022-10-19T11:40:51-07:00

FREQUENTLY ASKED QUESTIONS

What does Lend a Hand of Boulder City do?2022-09-30T05:21:08-07:00

We serve the residents of Boulder City which is a quaint small town of about 15,000 residents near Las Vegas. Our mission is to improve the quality of life for seniors (60+) and the disabled by providing escorted transportation and in-home services. Our service providers are trained volunteers from the community who donate their time and service. Drivers stay with our clients (if requested) and bring them safely home. We are donation-based and do not charge a fee for service. Lend a Hand of Boulder City provides compassionate help by friendly caring members of the community.

Why should I trust Lend A Hand of Boulder City?2022-09-30T05:20:44-07:00

Our staff and volunteer service providers are Boulder City residents who care about the community. All of whom have been carefully screened (including police background checks) and trained. We receive feedback from clients and the community about our service, and we carefully pair our service providers with client needs. Lend A Hand of Boulder City has served the community for over 33 years and is respected in Boulder City.

Are your services limited to seniors?2022-09-30T05:20:17-07:00

We serve seniors aged 60 and older. We also serve disabled residents who are younger than 60 years of age with proof of disability documents.

Can I help contract your services from another location as I live in a different city from the person needing care?2022-09-30T05:19:27-07:00

Yes. We have clients whose relatives live elsewhere and help make the arrangements for care. With the client’s consent, relatives can assist their loved ones with setting up services. These same family members often provide information and donations to Lend A Hand of Boulder City on behalf of these new clients.

What hours are you open?2022-09-30T05:18:55-07:00

Our office hours are 9 a.m. to 2 p.m. Monday through Friday (except holidays.)

What are your service hours?2022-09-30T05:18:39-07:00

Most services are provided during weekday “business” hours (9 a.m. to 5 p.m.).; however, sometimes our clients need assistance before or after “business” hours, or even on weekends. We will always try to provide the requested service during times or days needed.

How can I reach you after business hours?2022-09-30T05:18:22-07:00

Our telephone answering machine accepts calls all hours of the day. We ask that messages are left after office hours only if a scheduled appointment needs to be cancelled before the morning shift begins.

Who pays your caregivers?2022-09-30T05:17:51-07:00

Our service providers are primarily our volunteers and they do not receive pay.

What does it cost for services?2022-09-30T05:17:29-07:00

Lend A Hand of Boulder City is a donation-based organization, with no cost to our clients. Our volunteers offer envelopes to our clients during service to use if they choose to make donations or contribute feedback. Donations are appreciated but not required.

What if I have a Title VI complaint?2022-09-30T05:17:03-07:00

Lend A Hand of Boulder City operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Lend A Hand of Boulder City. More information about the Title VI Complaint Procedure is available by clicking here.

What kind of equipment do you have?2022-10-13T06:23:04-07:00

We usually have walkers, wheelchairs, shower chairs, toilet chairs, canes, and transfer chairs. We also frequently have additional medical equipment or supplies. Please call us at (702) 294-2363 during office hours (M-F 9 a.m. to 2 p.m.) to inquire.

Do you accept donated equipment?2022-09-30T05:15:40-07:00

Most of our equipment and supplies are donated. We appreciate donations because they save everyone both money and time.

How can I get equipment?2022-09-30T05:15:21-07:00

Call (702) 294-2363 during office hours (M-F 9 a.m. to 2 p.m.) to verify we have what you need and arrange a time to pick it up. There is no charge for borrowing equipment and it may be kept as long as needed. If necessary, we can arrange for delivery within Boulder City. Any Boulder City resident can borrow equipment.

How can I return equipment?2022-09-30T05:15:03-07:00

Bring the equipment to the Lend A Hand of Boulder City office at 400 Utah Street, Boulder City, on Monday – Friday (except holidays) between 9 a.m. and 2 p.m. Or if necessary, call (702) 294-2363 and we can pick it up.

Equipment needs to be clean before returning.

How do I know if I am eligible for services?2022-09-30T05:14:19-07:00

If you are a Boulder City resident who is 60 years of age or older, or if you are younger than 60 and disabled with disability documents, you are eligible to request an appointment with our staff to see if our services match your needs. When you complete your new client registration, you are then eligible to request services.

Who provides the service?2022-09-30T05:13:41-07:00

Services are provided by volunteers who are screened for security and receive initial training about program requirements, senior needs, and how to effectively serve our clients. Refresher training is provided annually.

What is the minimum time for a call?2022-09-30T05:13:08-07:00

Generally, our service calls are an hour minimum, but some requests such as changing a light bulb may take less time.

How can I become a Lend A Hand client?2022-09-30T05:12:39-07:00

It’s easy to become a client. Contact the Lend A Hand office to request an assessment either by sending us an email through our Contact Page (located here) or by calling (702) 294-2363. A staff member will telephone or visit you at home to discuss your needs and how we may be able to help you. If our services match your needs, we will be glad to register you as a Lend A Hand client, after which you will be able to telephone our office to arrange for services.

Why should I donate to Lend A Hand of Boulder City?2022-09-30T05:10:42-07:00

Lend A Hand is a respected Boulder City non-profit organization created by and run by residents committed to helping over 300 seniors and disabled residents each year. The majority of clients are low income. Donations help fund client transportation costs, provide staff time to schedule services, provide telephone reassurance, provide volunteer training, purchase equipment and supplies to operate the program. Without donations, we couldn’t provide these services.

How can I donate?2022-09-30T05:09:35-07:00

To donate on-line, click the “DONATE” button at the top of our website and fill out the form. Donations will be processed through PayPal and will be deposited in our account. Or, you can send a check to our mailing address: Lend A Hand of Boulder City, 400 Utah Street, Boulder City NV 89005. Or, if you’d like, call the office and stop by.

Where do you get your donations?2022-09-30T05:08:55-07:00

Donations come from individuals who appreciate what we do. Community organizations and businesses are also generous donors. We are honored when Lend A Hand of Boulder City is named for funeral memorials; and some residents make bequests to Lend A Hand of Boulder City.

How do I get acknowledgement of my donation?2022-09-30T05:08:33-07:00

We send a letter of thanks for donations. For memorials we send letters to the donors and a list of donations to the family of the deceased if we have their contact information. Grants and sponsorships may receive additional recognition.

Can I include Lend A Hand of Boulder City in my will?2022-09-30T05:08:11-07:00

Yes, Lend A Hand is appreciative of bequests. Ask your attorney to include Lend A Hand of Boulder City.

Will you transport for any kind of needs?2022-09-30T05:07:29-07:00

Our transportation priority is for required medical appointments and basic needs such as grocery shopping. We do understand the value of other errands, however, and have drivers who will gladly transport for a variety of needs within Boulder City.

How does pick up and drop off for appointments work?2022-09-30T05:07:03-07:00

When a client calls to schedule an appointment, the office staff locates a volunteer to drive and telephones the client with the volunteer’s name and pick up time. The volunteer then telephones the client 24hrs prior to service to confirm and verify the details. Depending on what the visit requires, the driver may stay with the client or return at the designated time to provide the return trip.

Do you transport wheelchairs?2022-09-30T05:06:37-07:00

We can transport people who can transfer from their wheelchair to a volunteer’s vehicle. Our agency vehicle is also equipped to transport a wheelchair passenger in their wheelchair, but client height and wheelchair size limitations apply. A pre-transport consultation may be necessary. When requesting transportation, it’s important to let the staff know you have a wheelchair and the size of the chair, so we can be sure the driver’s vehicle can accommodate it.

How far can you travel for appointments?2022-09-30T05:06:02-07:00

We have some drivers who will transport anywhere in the Las Vegas Valley from Boulder City.

How much notice is required to schedule a ride?2022-09-30T05:05:37-07:00

We require five (5) business days lead time to schedule transportation so we can match the client’s needs with a driver and then confirm the assignment with the client. Every attempt will be made to accommodate each service request. Services are not guaranteed as it will depend on volunteer availability.

Do you take emergencies?2022-09-30T05:05:14-07:00

In urgent cases we will do our best to schedule a driver on short notice, but we cannot guarantee transportation. For true medical emergencies, call 911.

Why should I use Lend A Hand of Boulder City instead of other services?2022-09-30T05:04:49-07:00

Lend a Hand of Boulder City is a donation-based service available to Boulder City residents 60 years or older, or the disabled, who need assistance to remain independent. We have no set fees for service and no minimum number of hours. We are often the only service alternative for lower or fixed income residents. Lend A Hand of Boulder City can eliminate clients’ costs for transportation to medical appointments—a taxi ride to Las Vegas can cost $90 one way, while a donation to Lend A Hand of Boulder City is solely at the client’s discretion. Our volunteers care about our clients and volunteer their time to help as needed.

Why should I volunteer?2022-09-30T05:03:39-07:00

Many people want to “give back” to the community. Helping others can add purpose and richness to ones life. Many volunteers like to get out, meet new people, and learn from others. Volunteers who like to read while they wait or those who love to drive are a great fit for Lend a Hand of Boulder City.

What commitment do I have to make as a volunteer?2022-09-30T05:03:16-07:00

There are no daily or weekly time commitments; volunteers provide their availability and client service requests are matched with available volunteers. Even one ride a week is a great help. Before people commit to volunteering, they must: submit an application, be fingerprinted, have a background check performed, and attend mandatory training to learn about Lend a Hand and how to best serve our clients.

I’m gone a lot. Can I still be a volunteer?2022-09-30T05:02:37-07:00

Lend a Hand is flexible. Volunteers indicate what kind of service they want to provide and when. We respect volunteers’ preferences and other priorities and appreciate the time they can give. It’s okay to say you’re not available when we call. When client service requests come in, the staff contacts volunteers who are best able to fulfill the request.

Who do you serve?2022-09-30T05:02:16-07:00

We serve Boulder City residents who are senior citizens (60+ years of age) or anyone disabled with disability documents. Escorted transportation to medical appointments in Henderson and Las Vegas currently makes up the bulk of our service requests, however other assistance with local errands, companionship, or daily tasks is still provided upon request and volunteer availability.

I’d like to drive, but gas is expensive. Are drivers reimbursed for mileage?2022-09-30T05:00:21-07:00

The volunteer is reimbursed monthly for miles driven. Our current rate is .65 cents per mile. You can keep your reimbursement check or sign it over to Lend A Hand as a donation.

How long is an average trip or visit?2022-09-30T04:59:53-07:00

Services within Boulder City are usually 1-2 hours. Transportation to Las Vegas appointments are 2 hours. If an appointment is expected to go over 2 hours, the staff needs to be informed at the time of the client service request. Sometimes drivers can do personal errands while they wait.

Whose vehicle do I drive?2022-09-30T05:01:49-07:00

Drivers use their own vehicles. For those who request, a mileage reimbursement is available to offset the cost of gas. A volunteer cannot use the client’s personal vehicle.

Still Have Questions?

If you still have questions about Lend A Hand of Boulder City, we’re happy to answer them for you!  Just reach out using the form below and we’ll be in touch shortly!

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